Welcome to Customer Service
We want to hear from you and welcome your comments!
Our contact information is listed below, along with information about shipping an returns.
For common questions about our products, visit our FAQ page, which is linked below.
Contact Us
We're available via email at info@absolutejoi.com.
Current email response time is within 2 business days.
Shipping
All orders ship within 1-2 business days via US Postal Service First Class Mail.
Delivery is usually within 3-5 business days.
Expedited and International shipping is available at an additional cost.
Free shipping in the US is available for orders over $100.
Shipping costs are non-refundable.
Return Policy
We offer a 100% satisfaction guarantee. If you receive a faulty or damaged product, or don't like our products, you can return your order to us within 30 days of purchase for a refund or replacement. All returns must be unused and in the same condition that you received it and in the original packaging. In order to be processed, returns must be accompanied by proof of purchase.
Return Shipping
Please contact us at info@AbsoluteJOI.com prior to returning a product and we will provide you with a pre-paid shipping label for your return. Shipping costs are non-refundable. We will ship the replacement at no cost to you.
We will confirm via email when we receive your return and let you know when the replacement has shipped. Please allow at least 2 weeks to receive your exchange. Depending on where you live, the time for your exchanged product to reach you may vary.
